Terms of Service

Terms of Service

Effective Date: July 30, 2025
Last Updated: July 30, 2025

Welcome to the Paiyi International Website.

These Terms and Conditions (“Terms”) govern your access to and use of https://paiyiapparel.com/ (the “Website”) and your communications and transactions with us through the Website, email, WhatsApp, telephone, or other communication channels.

These Terms apply to product inquiries, sample requests, quotations, apparel development, OEM, ODM, private-label services, wholesale orders, bulk manufacturing, payment, shipping, and related services.

Please read these Terms carefully before using the Website or submitting an inquiry, order, design, or product-development material.

By accessing the Website, submitting an inquiry, requesting a sample, or engaging in business with us, you acknowledge that you have read and agree to these Terms.

1. About Us

This Website is operated by:

Operator: Fujian Paiyi International Trade Co., Ltd.
Address: 1411, No. 669, Xiling Road, Lingxiu Town, Shishi City, Fujian Province, China
Email: info@paiyiapparel.com
Website: https://paiyiapparel.com/

2. Scope of These Terms

These Terms apply to:

  • Access to and use of the Website;

  • Viewing product information;

  • Sample inquiries and sample purchases;

  • Product development and sampling;

  • OEM, ODM, and private-label services;

  • Apparel wholesale and bulk manufacturing;

  • Fabric, trim, packaging, and label customization;

  • Brand-incubation and product-development support;

  • Quotations, payments, shipping, and after-sales communications;

  • Related business communications through email, WhatsApp, or other channels.

Unless otherwise agreed in writing, our services are intended primarily for brands, wholesalers, importers, retailers, distributors, and other commercial customers, rather than ordinary retail consumers.

3. Website Information Is Not a Final Offer

Product images, styles, colors, measurements, fabrics, functions, packaging, production times, minimum order quantities, prices, and other information displayed on the Website are provided for general information and business reference only.

Unless expressly confirmed by us in writing:

  • A product displayed on the Website may not be in stock;

  • Displayed prices are not fixed or final quotations;

  • Product colors may vary due to photography, screens, and production batches;

  • Fabrics and trims may change according to availability;

  • Estimated lead times are not guaranteed delivery dates;

  • Product descriptions do not guarantee suitability for a particular purpose;

  • Previous projects and case studies do not guarantee identical results for every order.

Final pricing, quantities, specifications, production time, payment terms, delivery terms, and other transaction conditions are governed by the applicable quotation, pro forma invoice, purchase order acceptance, order confirmation, sample approval, or sales contract.

4. Inquiries and Quotations

Customers may submit inquiries through Website forms, email, WhatsApp, telephone, or other communication channels.

To prepare an accurate quotation, we may request:

  • Product photographs, designs, or tech packs;

  • Product categories and style requirements;

  • Preferred fabrics and trims;

  • Sizes, colors, and quantities;

  • Logo, label, and packaging requirements;

  • Target markets and quality standards;

  • Delivery destination and requested delivery date;

  • Other information relevant to development or production.

Our quotations may be affected by:

  • Raw-material costs;

  • Currency fluctuations;

  • Order quantities;

  • Product complexity and workmanship;

  • Packaging, labeling, and testing requirements;

  • Shipping and fuel costs;

  • Legal, tariff, and market conditions;

  • Changes requested by the customer.

Unless otherwise stated, a quotation is valid only for the validity period shown in the quotation. We may recalculate pricing and lead times after the quotation expires.

General discussions, preliminary recommendations, and oral communications do not constitute binding quotations or order commitments.

5. Samples and Product Development

5.1 Types of Samples

We may provide:

  • Stock samples;

  • Existing-style samples;

  • Custom development samples;

  • Fabric or color swatches;

  • Print, embroidery, or logo samples;

  • Size-set samples and pre-production samples;

  • Other samples agreed by the parties.

5.2 Sample Charges

Unless expressly stated in writing to be free, samples, custom development, fabrics, logo applications, and international shipping are generally chargeable.

Sample charges may include:

  • The sample product;

  • Pattern or fit development;

  • Fabric and trims;

  • Printing, embroidery, and logo development;

  • Special workmanship;

  • International courier charges;

  • Payment-processing fees.

Some sample charges may be credited against a future bulk order if the agreed conditions are met. Any credit is subject to the applicable written quotation or order confirmation.

5.3 Sample Revisions

The number of sample revisions included in a quotation is governed by the written sample-development arrangement.

Additional charges and additional lead time may apply where the customer changes the design, fabric, color, measurements, construction, logo, packaging, or other approved requirements.

5.4 Differences Between Samples and Bulk Production

Samples are usually produced individually or in small quantities, while bulk goods are manufactured using batch-production processes.

Reasonable differences may therefore occur, including:

  • Minor color variation;

  • Fabric-batch variation;

  • Measurement tolerances;

  • Minor differences in weight or hand feel;

  • Minor variation in print or embroidery placement;

  • Minor workmanship differences.

Approval of a sample means that the sample may be used as an important production reference. Normal manufacturing tolerances will still apply.

6. Order Acceptance

Submission of an inquiry, purchase intention, cart information, or purchase order does not mean that we have accepted an order.

An order will generally become binding only after:

  1. The parties have confirmed the product, quantity, price, and production schedule;

  2. We have issued a quotation, pro forma invoice, or order confirmation;

  3. The customer has accepted the order in writing;

  4. We have received the required deposit, sample charge, or full payment;

  5. All required designs, logos, specifications, and production materials have been approved.

We may accept or reject an order for reasonable commercial reasons, including capacity, material availability, compliance concerns, or credit risk.

7. Specifications and Customer Approval

Before production, the customer is responsible for reviewing and approving:

  • Product style and construction;

  • Fabric and composition;

  • Fabric weight and performance;

  • Colors and color references;

  • Measurement charts and measuring methods;

  • Print, embroidery, and logo placement;

  • Main labels, care labels, hangtags, and packaging;

  • Quantities and size ratios;

  • Testing, certification, and regulatory requirements;

  • Destination country and intended use;

  • Other production information.

We may request approval by email, WhatsApp, digital file, signature, or another recorded method.

Changes requested after approval may result in:

  • Additional charges;

  • Wasted materials;

  • New samples;

  • Production suspension;

  • Delayed delivery.

The customer is responsible for costs, rework, and delays caused by incorrect or incomplete information or delayed approvals.

8. Minimum Order Quantities

Minimum order quantities may vary by product, fabric, color, and manufacturing process.

Any minimum order quantity mentioned on the Website or during preliminary communications is for general reference only. The final minimum order quantity will be stated in the applicable quotation.

For orders below the standard minimum quantity, we may:

  • Decline the order;

  • Increase the unit price;

  • Charge a small-order surcharge;

  • Limit color, size, or packaging options;

  • Require the use of existing fabrics or production methods.

9. Prices, Taxes, and Currency

Unless otherwise stated in writing:

  • Prices are payable in the currency stated in the quotation;

  • Prices may exclude freight, insurance, customs duties, import taxes, VAT, bank charges, payment fees, and destination charges;

  • The customer is responsible for duties, taxes, and customs-clearance costs imposed by the destination country;

  • Bank and payment-provider fees will be allocated according to the quotation or payment instructions;

  • Any payment shortage must be paid before production or shipment.

We may revise a quotation before final order acceptance if raw-material prices, exchange rates, freight costs, or legal requirements change materially.

After an order is formally accepted and the deposit is paid, price adjustments will be governed by the applicable order documents or sales contract.

10. Payment Terms

Payment methods and payment milestones are governed by the applicable quotation, pro forma invoice, or sales contract.

We may accept:

  • Bank transfer;

  • PayPal;

  • Credit or debit card;

  • Other methods agreed by the parties.

Typical payment terms may include:

  • Full prepayment of sample and shipping charges;

  • A deposit before bulk production begins;

  • Payment of the balance before shipment;

  • Approved credit terms.

Payment is considered received only when cleared funds are available to us.

If a payment is overdue, we may:

  • Suspend sample development or production;

  • Withhold shipment;

  • Revise the delivery schedule;

  • Cancel work that has not started;

  • Charge reasonable storage, material, or administration costs;

  • Recover unpaid amounts and reasonable enforcement costs.

11. Order Changes and Cancellations

11.1 Changes Requested by the Customer

After an order is confirmed, any requested change to the product, quantity, measurements, color, fabric, logo, packaging, delivery date, or shipping method requires our written approval.

We may adjust:

  • Product prices;

  • Sample charges;

  • Minimum order quantities;

  • Production times;

  • Delivery dates;

  • Shipping costs.

11.2 Cancellation by the Customer

OEM, ODM, and customized products are usually produced specifically for the customer. Orders cannot be cancelled without consequence after confirmation.

If the customer requests cancellation, we may deduct from amounts already paid all costs and commitments incurred, including:

  • Design and development costs;

  • Sample charges;

  • Fabric and trim purchases;

  • Completed production work;

  • Labels and packaging;

  • Labor and administration;

  • Supplier cancellation charges;

  • Storage and handling;

  • Payment and bank fees;

  • Other reasonable losses.

If the actual loss exceeds the amount already paid, we reserve the right to claim the difference.

Customized products, goods already manufactured, products bearing the customer’s logo, and customer-specific packaging are generally non-returnable and non-cancellable.

12. Production Times and Delivery Dates

Production time begins only after all of the following have been completed:

  • The order and price have been confirmed;

  • The deposit has cleared;

  • The sample or production standard has been approved;

  • Fabrics, colors, measurements, and workmanship have been approved;

  • Logos, labels, and packaging files have been approved;

  • All other required customer materials have been provided.

Production times and delivery dates are reasonable estimates unless expressly guaranteed in writing.

Delays may occur due to:

  • Delayed customer approval;

  • Customer-requested changes;

  • Material shortages or supplier delays;

  • Additional sample revisions;

  • Quality rework;

  • Customs, logistics, or port delays;

  • Holidays, power outages, or equipment failure;

  • Severe weather, natural disasters, epidemics, war, or strikes;

  • Government restrictions or regulatory changes;

  • Other events beyond reasonable control.

We will use reasonable efforts to notify the customer of significant anticipated delays and discuss possible solutions.

13. Shipping, Delivery, and Risk

The shipping method, allocation of freight, insurance, place of delivery, and transfer of risk are governed by the delivery terms stated in the applicable quotation, pro forma invoice, or sales contract.

The parties may select an applicable Incoterms® 2020 rule for a specific order.

Where the customer appoints a freight forwarder, courier, or carrier, risk will transfer according to the agreed delivery term after the goods are delivered to that carrier.

Unless otherwise agreed in writing, we are not responsible for:

  • Carrier delays;

  • Customs inspections or detention;

  • Import-license problems;

  • Failed customs clearance at destination;

  • Unpaid import duties;

  • Delays or losses caused by an incorrect address;

  • Loss or damage caused by the carrier in transit.

The customer should inspect the external packaging at delivery. Visible damage, shortage, or moisture should be recorded immediately with the carrier, supported by photographs, videos, shipping documents, and written evidence.

14. Quality Standards and Reasonable Tolerances

Product quality will be assessed against the written standards agreed by the parties, including:

  • Approved samples;

  • Tech packs;

  • Measurement charts;

  • Fabric and trim standards;

  • Workmanship instructions;

  • Testing requirements;

  • Order confirmations;

  • Other written quality standards.

If no specific written standard exists, reasonable commercial standards and normal manufacturing tolerances for the relevant apparel category will apply.

Reasonable tolerances may include:

  • Measurement tolerances;

  • Quantity tolerances;

  • Fabric-weight tolerances;

  • Minor color differences between production batches;

  • Hand-measurement differences;

  • Minor print or embroidery placement variation;

  • Minor workmanship differences that do not materially affect normal sale or use.

Screen colors, photographs, and electronic designs are not the sole color-acceptance standard. Colors should be assessed, where possible, against an approved physical swatch, Pantone reference, or fabric color card.

15. Inspection and Quality Claims

The customer must inspect goods promptly after delivery.

Unless otherwise stated in the applicable order documents:

  • Claims concerning shortages, visible damage, or apparent defects should be submitted within 7 calendar days after delivery;

  • General quality claims should be submitted within 14 calendar days after delivery;

  • Latent defects should be reported within a reasonable period after discovery, with evidence that the defect existed before delivery.

A claim should include:

  • Order number;

  • Affected products and quantities;

  • Clear photographs and videos;

  • Measurement records;

  • Packaging and label photographs;

  • Shipping documents;

  • Other necessary evidence.

Before a claim is verified, the customer must not destroy, rework, sell, or return the disputed goods without authorization.

Returns made without our written approval may be at the customer’s cost, including freight, customs duties, storage, and related expenses.

If the customer does not submit a claim within the applicable period, the goods may be deemed accepted, except for latent defects or where applicable law requires otherwise.

16. Remedies for Confirmed Defects

If the parties confirm that a material quality defect was caused by us, we may select an appropriate remedy based on the nature and impact of the issue, including:

  • Repair or rework;

  • Replacement of missing or defective products;

  • A reasonable credit against a future order;

  • Partial refund for affected products;

  • Reproduction of affected products;

  • Another solution agreed in writing.

Unless mandatory law provides otherwise, a limited defect affecting part of an order does not entitle the customer to reject the entire shipment.

Any remedy will generally be limited to the products actually affected.

17. Returns and Refunds

Returns and refunds are generally unavailable where:

  • The customer changes its mind;

  • Sales performance does not meet expectations;

  • The customer selected the wrong size, color, style, or quantity;

  • The customer supplied incorrect designs or data;

  • The customer approved the sample or production materials;

  • Differences fall within reasonable manufacturing tolerances;

  • Color differences are caused by screens or photography;

  • Damage results from improper storage, transportation, washing, or use;

  • Products bear customer logos, labels, or custom packaging;

  • Products have been used, modified, resold, or reprocessed.

Any refund, replacement, or credit requires our written approval.

Payment-provider fees, bank fees, freight charges, and customs charges are generally non-refundable.

18. Customer Designs and Intellectual Property

The customer retains ownership of trademarks, logos, designs, artwork, packaging, and other intellectual property that the customer lawfully owns.

By providing such materials, the customer represents and warrants that:

  • It owns the relevant rights or has valid authorization;

  • The materials do not infringe third-party trademarks, copyrights, patents, design rights, or other rights;

  • We may use the materials for quotation, sampling, manufacturing, packaging, and delivery of the order.

The customer is responsible for third-party claims, complaints, proceedings, customs detention, and losses arising from customer-provided designs, logos, images, trademarks, or other content.

The customer will reimburse us for reasonable losses and expenses caused by such claims.

We may refuse, suspend, or cancel a project if we reasonably suspect that a product infringes third-party rights or violates applicable law.

19. Our Intellectual Property

Except for content lawfully provided by customers, the Website and content developed by us or our licensors may include protected:

  • Website text;

  • Photographs and videos;

  • Product displays;

  • Website layouts;

  • Trademarks and logos;

  • Catalogues;

  • Graphics and typography;

  • Independently developed patterns, workmanship, and technical materials;

  • Other intellectual property.

Such content may not be copied, downloaded, sold, republished, modified, or commercially exploited without written permission.

Payment of sample charges, development charges, or order amounts does not automatically transfer our underlying manufacturing methods, general production patterns, technical knowledge, or supply-chain information.

Ownership of specific design deliverables will be governed by any separate development agreement or sales contract.

20. Confidentiality

During business discussions, either party may receive confidential information, including:

  • Designs and tech packs;

  • Samples and product plans;

  • Pricing and cost information;

  • Customer and supplier information;

  • Manufacturing processes and techniques;

  • Sales plans and marketing strategies;

  • Other confidential business information.

The receiving party must not use confidential information outside the agreed business purpose or disclose it to unrelated third parties without the disclosing party’s written consent.

Confidential information does not include information that:

  • Is publicly available;

  • Was lawfully known before disclosure;

  • Was lawfully obtained from an authorized third party;

  • Was independently developed;

  • Must be disclosed by law.

For projects requiring stricter protection, the parties should enter into a separate non-disclosure agreement.

21. Third-Party Services

The Website and our business processes may use third-party services, including:

  • WordPress and Website plugins;

  • WhatsApp and email;

  • PayPal and other payment services;

  • International couriers and logistics providers;

  • Banks and payment institutions;

  • YouTube and social-media services;

  • Analytics and advertising services;

  • Translation and multilingual services.

Third-party services are independently operated. Their availability, security, and terms are controlled by their respective providers.

We are not responsible for interruptions, errors, data practices, or other conduct of third parties outside our reasonable control.

22. Prohibited Conduct

You must not:

  • Submit false or misleading information;

  • Impersonate another person or represent a company without authority;

  • Upload viruses, malware, or harmful code;

  • Attempt unauthorized access to the Website, servers, or accounts;

  • Scrape, copy, or systematically collect Website content;

  • Use the Website for fraud, money laundering, or unlawful transactions;

  • Submit content that infringes third-party intellectual property;

  • Interfere with Website operation;

  • Harass, threaten, or abuse us, our employees, or partners;

  • Use the Website in violation of applicable law.

We may restrict or terminate access and business dealings where these Terms are violated.

23. Disclaimers

To the maximum extent permitted by applicable law:

  • The Website is provided on an “as is” and “as available” basis;

  • We do not guarantee uninterrupted or error-free Website operation;

  • We do not guarantee that all Website information is complete or current at all times;

  • We do not guarantee that every displayed product will remain available for production;

  • We are not responsible for commercial decisions based on unconfirmed Website information;

  • We do not guarantee any particular sales result or commercial return from the products.

Product warranties for confirmed orders are governed by the applicable written order documents and mandatory law.

24. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, or consequential losses, including:

  • Loss of profit;

  • Loss of sales opportunities;

  • Loss of goodwill;

  • Loss of market share;

  • Loss of data;

  • Loss of anticipated revenue;

  • Indirect claims from retailers or downstream customers;

  • Marketing or distribution losses caused by a delayed product launch.

Except in cases of fraud, intentional misconduct, or liability that cannot legally be limited, our aggregate liability relating to an order will generally not exceed the amount actually paid for the affected products giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

25. Indemnification

To the extent caused by the customer, the customer will indemnify us, our employees, affiliates, and partners against claims, losses, penalties, and reasonable expenses arising from:

  • The customer’s breach of these Terms;

  • False or incorrect information provided by the customer;

  • Customer-supplied designs, logos, or materials that infringe third-party rights;

  • Unlawful use of the products;

  • Failure to comply with destination-country import, labeling, or sales requirements;

  • Unauthorized advertising, certification, or performance claims made by the customer;

  • Third-party injury or property damage caused by the customer’s conduct.

26. Regulations, Testing, and Market Compliance

The customer must tell us the intended country of sale, product use, and applicable standards.

Unless expressly included in the quotation or contract, prices do not automatically include:

  • Third-party laboratory testing;

  • Environmental certification;

  • Flame-resistant or protective certification;

  • Children’s-product testing;

  • Chemical testing;

  • Destination-country registration;

  • Legal or labeling compliance reviews.

The customer is responsible for confirming that the product meets the import, labeling, packaging, consumer-protection, and sale requirements of its target market.

Where the customer asks us to arrange testing, the standard, laboratory, cost, and treatment of results must be agreed separately in writing.

27. Force Majeure

We will not be liable for failure or delay caused by events beyond reasonable control, including:

  • Natural disasters;

  • Typhoons, floods, earthquakes, or fires;

  • Epidemics and public-health events;

  • War, riots, and terrorism;

  • Strikes or labor shortages;

  • Government restrictions and policy changes;

  • Customs or port restrictions;

  • Power, internet, or communication outages;

  • Transportation and logistics interruptions;

  • Severe raw-material shortages;

  • Supplier failure caused by force majeure;

  • Other events that cannot reasonably be foreseen, avoided, or overcome.

The affected party should notify the other party where reasonably practicable and use reasonable efforts to reduce the impact.

If the force-majeure event continues for a significant period, the parties may discuss modifying, suspending, or terminating the affected order.

28. Suspension and Termination

We may suspend or terminate Website access, quotations, sample development, production, or the business relationship where:

  • The customer breaches these Terms;

  • Payment is overdue;

  • The customer provides false information;

  • The order may be unlawful or infringing;

  • There is suspected fraud or significant credit risk;

  • The customer abuses, threatens, or harasses staff;

  • Continuing performance may violate law or regulation;

  • Another serious and reasonable commercial risk exists.

Termination does not affect payment, indemnity, confidentiality, intellectual-property, or dispute-resolution obligations that arose before termination.

29. Relationship With Order Documents

These Terms provide the general rules for Website use and business dealings.

A specific order may also be governed by:

  • A formal quotation;

  • Pro forma invoice;

  • Purchase order;

  • Order confirmation;

  • Tech pack;

  • Sample-approval document;

  • Sales contract;

  • Non-disclosure agreement;

  • Product-development agreement;

  • Written quality standard.

Where these Terms conflict with a specific order document signed or accepted by both parties, the specific order document will prevail.

Additional terms contained in a customer purchase order or other document do not automatically apply unless we expressly accept them in writing.

30. Governing Law and Dispute Resolution

Unless otherwise agreed in writing in a specific order or sales contract, these Terms and disputes arising from the Website or related business relationship are governed by the laws of the People’s Republic of China.

The parties should first attempt to resolve any dispute through good-faith negotiation.

If the dispute cannot be resolved through negotiation, either party may submit the dispute to a court with competent jurisdiction at the registered address or principal place of business of the Website operator.

For international orders, the parties may agree separately in the formal sales contract on arbitration, the place of arbitration, the language of proceedings, and the applicable rules.

31. Changes to These Terms

We may update these Terms to reflect changes in the Website, business practices, legal requirements, or market conditions.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply from the date of publication. Orders already accepted will remain governed by the documents applicable when the order was accepted, unless otherwise agreed in writing.

32. Severability

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain effective.

The invalid provision will be adjusted, where permitted, to reflect its intended commercial purpose as closely as possible.

33. No Waiver

Failure to exercise a right under these Terms does not waive that right.

Acceptance of one breach does not waive any later or different breach.

34. Entire Agreement

These Terms and the written documents applicable to a specific order constitute the agreement between the parties concerning the relevant subject matter.

Oral statements, chat messages, or general promotional content become binding transaction terms only when expressly confirmed in the formal order documents.

35. Contact Us

For questions regarding these Terms, quotations, orders, or use of the Website, please contact:

Paiyi International
Address: 1411, No. 669, Xiling Road, Lingxiu Town, Shishi City, Fujian Province, China
Email: info@paiyiapparel.com
Website: https://paiyiapparel.com/